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Site users no longer have access to app at charge site

  • Fixed & released

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Site owner -

Since the latest software issues at Easee, the site users at our site no longer have access to the app for the individual charger. The site users are getting a message that reads

"No permission"

"You do not have permission to view or manage this charger"

See attached picture. This is very inconvenient, can you respond and let us know why this has occured when it was working before?


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Alek Slater

Status changed to: Fixed & released

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Alek Slater

Are the chargers on you site dedicated chargers for specific people, or are they open for anyone to park and use?

Trying to understand whether a particular charger is reserved for a particular apartment or house. Might help in trying to advise what to change in terms of setup, or whether we have an issue present in our system.


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Site owner -

Everything has been working in regard to app access over the last 2 months and we have not made any changes, so something has changed on your part.

Yes, every charger is physically reserved for a particular house. In the portal, the specific user is added as an approved user under access under the specific charger. The users have been added as site users.

Choosing Easee as an operator or using no operator doesn't change the problem.


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Alek Slater

Ok, yes that does sound a bit strange, will check it out. Sorry for the inconvenience.


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Site owner -

Now it seems to be working, thanks.


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